Privacy Policy - RufDiamond LTD

Last Updated: [July 2026]

1. Introduction

This Privacy Policy describes how RufDiamond LTD (referred to as we, us, or our), headquartered at 62 Smelter Road, Coniston, Ontario, Canada P0M 1M0, collects, uses, and protects the personal information you provide when you visit our website at rufdiamond.com or submit an inquiry. By using our website or submitting your information, you agree to the practices described here.

2. Information We Collect

1. Name, phone number, email address, and company name
2. Inquiry details — the products or services you are interested in and any details you share
3. •Communication preferences — whether you have consented to receive text messages from us, and which type(s)
4. •Automatically collected data — basic technical information such as browser type and pages visited

3. How We Use Your Information

1. Respond to your product inquiries and quote requests
2. Schedule and confirm consultations, demos, and follow-ups
3. Provide order updates and customer service
4. Send marketing or promotional messages, but only if you have expressly opted in
5. Comply with applicable laws and carrier requirements

4. SMS / Text Messaging

If you provide your phone number and opt in, we may send you text (SMS) messages. We collect separate consent for non-marketing messages (such as inquiry updates, order confirmations, and service notifications) and marketing messages (such as new product announcements and promotions). Consent to receive text messages is not a condition of requesting a quote or purchasing any product or service. Message frequency may vary. Message and data rates may apply. You can opt out at any time by replying STOP, and reply HELP for assistance. For full messaging terms, see our Terms of Service.

5. Information Sharing & Disclosure

We respect your privacy and do not sell, rent, or trade your personal information. We do not buy or sell leads, and we are not affiliated with, nor do we share your opt-in information with, any third-party marketers. ‍

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No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

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We may disclose information only where necessary to: (a) provide support services through trusted service providers acting on our behalf, who are bound to protect your information; or (b) comply with the law, a legal process, or a valid government request.

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6. Data Security

We take reasonable measures to protect your information against unauthorized access, loss, or misuse. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your Choices & Rights

• Text messages — opt out at any time by replying STOP to any message
• Email — unsubscribe using the link provided or by contacting us
• •Access & correction — contact us to request access to, correction of, or deletion of your personal information

8. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the 'Last updated' date above. Your continued use of this website after any change indicates acceptance of the updated policy.

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9. Contact Us

• RufDiamond LTD
• Phone: (705) 419-2653
• Email: info@rufdiamond.com
• Address: 62 Smelter Road, Coniston, Ontario, Canada P0M 1M0